Shipping policy

Auriel Skin Shipping Policy

 

At Auriel Skin, every order is packed with care and intention from our home base in Ontario, Canada. We ship across Canada, the United States, and select international countries to share our natural skincare with the world. Please review our shipping details below before placing your order.

 

Shipping Destinations

We currently ship to:

 

  • Canada

  • United States

  • Internationally (selected countries only)

If your country is not listed at checkout and you would like to place an order, please contact us at aurielskin@gmail.com.

 

Processing Times

All orders are processed within 2 to 5 business days after your purchase is placed.

This does not include weekends or holidays. During high-volume periods (such as launches or restocks), processing may take slightly longer.


You will receive a confirmation email with tracking information once your order has shipped.

 

Estimated Delivery Times

Shipping is not free — rates are calculated at checkout based on your location and the weight of your order.


Estimated delivery times:

 

  • Canada: 2 to 8 business days

  • United States: 4 to 10 business days

  • International: 8 to 20+ business days (varies by destination)

Please note that these are estimated delivery windows only and not guaranteed. Delivery times may vary depending on customs processing and the local carrier in your area.

 

Customs, Duties & Import Fees

For international orders, including shipments to the United States, your package may be subject to customs duties, taxes, or import fees imposed by your country’s customs department.

These charges are not included in your purchase or shipping total and are the buyer’s responsibility.

Auriel Skin is not responsible for delays due to customs or for packages held at the border.

 

Lost, Stolen, or Delayed Packages

Once an order leaves our facility, it is in the care of the shipping carrier. Auriel Skin is not responsible for:

 

  • Packages that are lost, delayed, or stolen

  • Delivery errors caused by incorrect or incomplete addresses

 

If your tracking number shows your package as delivered but you have not received it, please:

 

  1. Check with household members or neighbors

  2. Contact the shipping carrier directly

  3. Reach out to us at aurielskin@gmail.com — we’ll do our best to assist you, but we are not liable for lost or stolen packages marked as delivered

 

 

Incorrect Address Disclaimer

Please double-check your shipping address before completing your purchase.

We are not responsible for packages shipped to an incorrect address entered by the customer. If your package is returned to us, we can reship it — but you will be responsible for any additional shipping charges.

 

Returns Due to Delivery Failure

If a package is returned to us due to:

 

  • Unclaimed delivery

  • Incorrect address

  • Refused customs charges

 

You will be contacted via email. You may request to have the item reshipped (at your cost), or receive a refund minus the original shipping charge.

 

Questions?

We’re here to help.

If you have any questions about shipping, tracking, or your order status, email us anytime at aurielskin@gmail.com.