Refund policy

Auriel Skin Return & Refund Policy

At Auriel Skin, we pour love, intention, and 100% natural ingredients into every jar. Because our products are handcrafted in small batches with your wellness in mind, we ask that you read our return policy carefully before placing your order.

 

Returns

Due to the hygienic and personal nature of our skincare, we do not accept returns on opened or used products.

If your item is completely unopened and still sealed inside the original shipping box, you may request a return within 14 days of delivery.

To be eligible for a return, you must provide:

 

  • Your receipt or proof of purchase

  • Photo evidence that the shipping box is unopened, untampered, and in original condition

  • The item must be unused and still in its original product packaging

Note: If the shipping box has been opened or the product removed from its protective packaging, the return will not be accepted.

 

How to Request a Return

Please email aurielskin@gmail.com with the following:

 

  • Your full name and order number

  • Reason for return

  • Clear photo(s) of the sealed shipping box and product

Once your request is reviewed and approved, we will provide return shipping instructions.

Unauthorized returns or returns without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.

 

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival.

If your item is defective, damaged, or incorrect, contact us at aurielskin@gmail.com within 48 hours of delivery and include photo evidence of the issue.

We will make it right with either a replacement, refund, or store credit, depending on the situation.

 

Exceptions & Non-Returnable Items

We cannot accept returns or issue refunds for:

 

  • Products that have been opened, used, or tampered with

  • Items removed from the original shipping box

  • Sale items, limited edition sets, or gift bundles

  • Returns sent without prior approval

 

 

First-Time Customer Grace

If you are a first-time customer and feel the product isn’t right for you, contact us within 7 days of delivery.

We may offer a one-time store credit or partial refund, at our discretion.

 

Exchanges

We do not offer direct exchanges.

If you wish to try a different product, please follow the return process (if eligible) and place a new order once your return is approved.

 

EU Cooling-Off Period

If your order was shipped to a country within the European Union, you have the legal right to cancel and return your order within 14 days of delivery for any reason.

To qualify:

 

  • The product must be unused, sealed, and still inside the unopened shipping box

  • You must provide proof of purchase and notify us before sending anything back

 

 

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at aurielskin@gmail.com.

 

Thank You

We appreciate your trust in Auriel Skin.

Our return policy is designed to honor the purity of our products, the integrity of your experience, and the sacred flow of a small, conscious business.

 

For any questions or concerns, contact us at aurielskin@gmail.com.